Finders Keepers Recruitment specialists

Whether you’re a Case Manager, Deputy or a Candidate, we’re sure you will have questions! Here we try to answer a few of the most common, but if there’s anything not covered here, and you need to know more, please get in touch


FAQs – Candidates

Are you the employer?

In most cases, our client will appoint a Deputy who will be your employer. We liaise with a Case Manager who works for the Deputy in coordinating the recruitment process. Occasionally,  we work on behalf of the family of the client. Our interaction with you usually ceases once you have an offer of employment unless the client has opted for us to carry out your onboarding process. In this case, you will still be dealing with us until all documentation, including our offer letter and contract, has been received.

I am looking for sponsorship. Can you help?

Unfortunately, none of our clients offer sponsorship.

I do not live in the area, can I still apply?

Due to the urgent nature of our roles, the candidate needs to live near to our client’s home address, unless you can confirm with us that you are moving to the area within the month.

What is the process of recruitment?

We will check your CV to see if you are compatible with the role you applied for. We will then email you further questions for you to answer. Upon receiving your replies, we will decide if you are appropriate for the position and invite you to an initial call with us. After the call, we send our notes to the Case Manager, who discusses with the client whom they would like to take forward to a video call, and if successful on that call, you will be invited to a face-to-face interview, possibly followed by a work-based assessment.

We try to make this process as quick as possible. A lot of effort and hours are put into the whole recruitment process, not just by us but also by the Case Manager and the Client/family. Our selection process is quite detailed, and we only put through three or four candidates that most aptly fit the role, so it is equally important that you are also dedicated to the process and position to which you have applied.

Am I paid weekly or monthly?

All our roles are paid monthly and usually by the Deputy (the employer), you will have a contract of employment with them.

What happens if I am unsuccessful in my application?

You will usually be notified within a week of your call with us whether you are being taken forward to the next stage of the application process. If you are unsuccessful, we will obtain your consent to keep your details on file to inform you of any future positions available in your area for which you may be a suitable candidate.

FAQs – Clients

Why should I use Finders Keepers Ltd to help meet my recruitment needs?

Finding staff is a time-consuming and labour-intensive business. We are a team of two who work closely together, so unlike larger companies, you will always be able to speak to someone with the most up-to-date position on candidates for your role who knows who you are and what you need! We have years of experience recruiting in the complex care sector and can find fully vetted candidates suited to your client, leaving you free to focus on running your business.

We work with you to provide a job advert that will stand out. We monitor the advert and applicants closely and will liaise with you to ensure you get the highest level of interest. We advertise over a wide range of sites, including our social media channels and website, and proactively seek fresh candidates in the local area – we don’t just recycle CVs. We will get to know your requirements and how you like to work and will have an initial call with you to understand the role requirements, family situation and team dynamic.

We keep you informed with regular updates about candidates and enquiries, and you can book a call with us at any time to discuss any questions you have.

We have a four-point screening process which ensures that the candidates we put forward for your role are fully vetted and meet your criteria. We liaise with the candidates, including organising times for video calls and following up afterwards. When the candidate is invited to a formal interview with the Case Manager, client or family, we will ensure all arrangements are organised.

We have never had to advertise Finders Keepers Recruitment Ltd’s services. All of our work over the last four years has been via referrals. We think that is a testimony unto itself.

Is there a contract of engagement?

On our initial call with you, we will have discussed a price for the role. Once we get a notification that you would like to commence work with us, you/the Client’s Deputy will be provided with our Terms & Conditions, our Booking Form, and a Recruitment Information Form (RIF), which will be pre-populated with information from our initial call to confirm all that we have discussed.

Will you ensure candidates have the Right to Work (RTW) in the UK & enhanced DBS Certification?

During our initial calls with all candidates, we ask if they have the RTW in the UK and if there are any restrictions on the number of hours and type of work they can undertake. We also ask if they have an enhanced DBS Certificate and, if so, if it is on the Update Service. Should you have taken up our Premium Package, which includes onboarding candidates, we would check all documents, including RTW in the UK and enhanced DBS certification. If any prospective employees do not have an enhanced DBS certificate, we can manage the process of obtaining one.

Will you obtain references for candidates who are successful at interview?

If you have chosen our Premium Package, this is part of the onboarding process.

How successful have you been with previous campaigns?

As we all know, it is a very competitive market, but we are proud to say that most of our campaigns are being fulfilled within four to six weeks. There are some campaigns where hours, shift patterns, or location are challenging, so these campaigns take a little longer, but we never give up and work with our clients to progress these campaigns to a conclusion.

Candidates are being offered roles very quickly and often have multiple job offers, so we must keep in close contact with our candidates, be responsive to any questions they have, and book calls with them quickly. This ensures that most candidates are loyal to the process and are engaged with the client they will be working with, which lessens the possibility of them taking on another role. Recruitment is a time-consuming process, and one of the main reasons our clients choose us is that we keep everyone updated at each step.

What about GDPR?

Finders Keepers Recruitment Ltd is registered with the ICO and fully compliant with all Data Protection legislation.

What are the costs of each offering?

While we have standard costs, these can vary according to what you and your client require. Each role is unique, and you may be looking for Support Workers for more than one role, or you may be new to us, in which case you would receive an introductory discount. We are happy to discuss pricing on a call with you.


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Information Consent

Registered Office

Finders Keepers Recruitment Ltd.
124 City Road, London, EC1V 2NX

ICO Registration: ZB499735
Companies House: 14446565